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      They're really up-and-coming. And I don't say that just because a friend used to be Arianna's chief of staff. Well, OK, that helps. But they've got some good people getting involved in the conversation here. And their message boards are (mostly) troll-free. What a concept.
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      Former writer for the late, lamented Suck.com; she doles out angry smart chick relationship advice. Worth reading, although I wish she'd find another word she likes to use other than "Honky."
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      A great site that'll teach you more than your cranium can contain about shooting and editing High-Def video. The jargon gets a bit thick, but it's worth it.
    • 365 and a Wakeup
      I don't agree with this guy's politics, and a lot of his writing is self-consciously artsy-fartsy, the type of stuff that I ripped my reporters a new one when they tried it on me. But he's got good source material, and every once in a while, he hits on a phrase that sticks with you.
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    John Wilpers: The power of partnering

    « March 2008 | Main | May 2008 »

    April 2008

    News Flash to Military: The Media is NOT Your Enemy

    All the shallow thinkers seemed to draw from Vietnam was that the brave military could have "won" that war, had not the craven, cowardly, hate-America-first media not stabbed them in the back.

    So in our most recent misadventure in Iraq, the military set out from the outset to muzzle, coerce, co-opt and neuter the media. That was Job One, and they spent billions of dollars and millions of man-hours making sure that their talking points were crammed down the throats of any media outlet.  The recent NY Times investigation revealed just how much all the "analysts" were being fed useless, false and ultimately harmful propaganda.  In a recent Miami Herald article, Ed Wasserman convincingly argues that the media is going to have to self-police to rid itself of hacks disguised as objective, independent observers:

    Some of the analysts confessed that to avoid displeasing their Pentagon patrons they choked back misgivings they had about administration claims of steady military gains.

    One Fox News analyst came back from a trip and told his viewers, ''You can't believe
    the progress.'' Actually, he told The Times, ``I saw immediately in 2003 that things were going south.''

    The report is based on 8,000 pages of documents that the administration spent two years fighting demands to disclose. It describes a cozy arrangement involving more than 75 retired military who consulted for Fox News, NBC, CNN and other networks with round-the-clock cable operations. Few of those operations made much effort to find out whether their analysts were benefiting from the policies they zealously defended.

    It's true, as Glenn Greenwald wrote on Salon, that ``news organizations were hardly unaware that these retired generals were mindlessly reciting the administration
    line on the war and related matters. To the contrary, that's precisely
    why our news organizations turned to them in the first place.''

    Here's a line of thinking - I hesitate to use the word "fact," since the Pentagon and the current administration have so discredited even the concept of "facts" - that I hope some of the brighter minds in the military arrive at:  all the relentless bright & happy talk, the insistence on "progress is being made," the demands to blindly support our troops, the devotion to this vision of the U.S. military as an "Ever-Victorious Army," wreathed in golden glory, incapable of making a mistake ...

    ...all that propaganda and denial of tough examination of exactly what was going on, where we were headed ...

    ... that effort to castrate the media and control the message is what is going to ultimately going to be responsible for the disaster in Iraq.  I talked last night to a formerly wild-eyed rigSaigon_embassy_2ht-winger, who works with/for/in the military, and he admitted that it's just a matter of time before we have the helicopters taking off from the roof of the U.S. Embassy in Baghdad, just like Saigon in '75.  

    If the military had acknowledged in the years 2003-2006 that perhaps things were not quite going exactly according to plan, that there were flaws in the Great Sacred Rumsfeld's Master Plan, then perhaps, hmmm, I dunno, adjustments could have been made to that plan.  Adjustments that have since been made. 

    Adjustments that would have saved American lives. Adjustments that would have stemmed or even reversed the disintegration of Iraqi society that has led us to the dead end where we now find ourselves.

    Truthful reports in the media would have put pressure on the politicians above to change the plan rather than the insistence on "staying the course" despite the (OK, I'll say it) fact that course was heading right straight off the cliff.

    Here's a last quote, ringing out from the lessons that should have been learned - were learned by Colin Powell, since he was in Vietnam, ignored by Cheney and Bush since they were not:

    The armed forces contributed to their own defeat in Vietnam ''by fighting the war they wanted to fight rather than the one at hand.''

    (snip)

    In the end it all boils down to one question: Could we have won a military victory in Vietnam? Record's answer is: Yes, but not at any price even remotely acceptable to the American people.

    One thoughtful former infantry battalion commander told me he had reflected long and
    hard about what would have resulted from unlimited war, including an invasion of North Vietnam: ''We could have won a military victory without question. But today my sons and yours would still be garrisoning Vietnam and fighting and dying in an unending guerrilla
    war.'' The war was ours to lose, and we did; it was for the South Vietnamese to win, and they could not.

    Copycat Front Page Design - I Remember

    "Imitation is the sincerest form of flattery."

    In Hollywood, they say "Cash is the sincerest form of flattery."  Well, here's a couple of money shots.
    The Roanoke Times, a paper that I use in a lot of my presentations, has a cover that is a near-perfect duplicate of the Apr. 4 Memphis Commercial Appeal.

    First, the front page commemorating the anniversary of MLK's assassination:

    Memphis_mlk_front_page

    Great stuff - stark image, in keeping with the somber nature of the day. 

    Next up, the Roanoke Times, one the first anniversary of the VT school shootings:

    Roanoke_1st_ann_front_page

    I know, I know. Whaddaya gonna do with this subject? You gotta go minimalist here, and there are only so many ways to express the "It's time to think about a past bad event and feel bad about it" meme.  And, most likely, the graphic designers at the Times never saw the front page of the Commercial Appeal before they put up their big commemorative edition. And just for the record, I do like both designs. 

    Still, it's a freaky coinkydink, no?

    TiVo-Proof Ads?

    Once again, a sort-of "back to the future" approach is tried.

    If you've ever seen archival footage of TV shows from the 50s, you know that it was nothing extraordinary for a news anchor to smoothly transition from the latest Sputnik sighting to a pitch for Ballantyne's Ale or Schaefer, "the beer to have, when you're having more than one."

    ABC has mined that meme to come up with a strategy to try to defeat the growing numbers of TiVo-esque DVRs; starting in May, on Jimmy Kimmel Live, the commercials will be live skits that are (somehow?) integrated into the rest of the show. Damnifyknow how the directors are going to work around this one - it's going to be a difficult trick to try to keep the show from coming to a screeching halt and poisoning the tone, when the host has to look into the camera and ask the late-night viewers if their legs are feeling a little twitchy right now, and perhaps they could use a nice restless leg potion from Bristol-Myers-Squibb, blah blahditty blah...

    (snip)

    ...now live spots are seen as a way to standout, just as the
    official yardstick for measuring ads on network TV has shifted to
    commercial ratings. Advertisers also believe live ads may be one
    way to beat the DVR by integrating the product into the content of
    the show. Last May Garmin, maker of car navigational systems, aired
    the first live commercial on the Tonight Show With Jay Leno
    in 14 years.


    "Probably most people had no idea they were being pitched a
    commercial," said Steve Lovell, media sponsorship marketing manager
    at Garmin and the architect of the spot. "It looked like a skit."
    He said that post-telecast research showed that effectiveness and
    awareness levels for the live spot were significantly higher than
    for many of the company's traditional 30-second spots. Garmin is
    planning another live spot on the Tonight Show in the second
    quarter of this year.




    At least TV advertising is trying to address the erosion of audience attention and the effects of ad-skipping technology before it reaches a total crisis/meltdown mode. I think that we're going to see a lot more of the types of ad insertion models that online video is using - takeovers, frames, side-by-sides, etc. The CNN crawl has acccustomed people to having two or more information flows on the screen at all times, so the audience (particularly the younger, more nimble-minded amongst us) perhaps won't be freaked and overwhelmed.

    Still, I think the sweet spot advertisers should be aiming at is not to figure out better means of jamming in intrusive ads, but better means of letting viewers choose opt-in ads. If the audience is actually interested in the product being touted, well, it's not intrusive, it's informative. Example: I'm in the market to lease a new car. Car ads are all of a sudden a helluva lot more interesting to me than they were before. Given a choice, I'd look at a few of them, rather than ads for new cellphones, since I'm married to the iPhone for at least the next two years.

    The biggest hurdle to making the opt-in approach work is that it requires that I give up some of my privacy to the ad server(s) so that they know what kind of content they should be shipping me, and the last 25 years of relentless telemarketers/spammers has made us all wary of giving any marketer any means by which to contact us, because we know where that leads.

    The ad agency that can clear that obstacle in a way that lets me choose without having to endure endless ads for "V1@gr@" and "Tex@s H0ld'em P0ker T0urn@mentz" will be Teh Winnar.

    TiVo-Proof Ads?

    Once again, a sort-of "back to the future" approach is tried.

    If you've ever seen archival footage of TV shows from the 50s, you know that it was nothing extraordinary for a news anchor to smoothly transition from the latest Sputnik sighting to a pitch for Ballantyne's Ale or Schaefer, "the beer to have, when you're having more than one."

    ABC has mined that meme to come up with a strategy to try to defeat the growing numbers of TiVo-esque DVRs; starting in May, on Jimmy Kimmel Live, the commercials will be live skits that are (somehow?) integrated into the rest of the show. Damnifyknow how the directors are going to work around this one - it's going to be a difficult trick to try to keep the show from coming to a screeching halt and poisoning the tone, when the host has to look into the camera and ask the late-night viewers if their legs are feeling a little twitchy right now, and perhaps they could use a nice restless leg potion from Bristol-Myers-Squibb, blah blahditty blah...

    (snip)

    ...now live spots are seen as a way to standout, just as the
    official yardstick for measuring ads on network TV has shifted to
    commercial ratings. Advertisers also believe live ads may be one
    way to beat the DVR by integrating the product into the content of
    the show. Last May Garmin, maker of car navigational systems, aired
    the first live commercial on the Tonight Show With Jay Leno
    in 14 years.


    "Probably most people had no idea they were being pitched a
    commercial," said Steve Lovell, media sponsorship marketing manager
    at Garmin and the architect of the spot. "It looked like a skit."
    He said that post-telecast research showed that effectiveness and
    awareness levels for the live spot were significantly higher than
    for many of the company's traditional 30-second spots. Garmin is
    planning another live spot on the Tonight Show in the second
    quarter of this year.


    At least TV advertising is trying to address the erosion of audience attention and the effects of ad-skipping technology before it reaches a total crisis/meltdown mode. I think that we're going to see a lot more of the types of ad insertion models that online video is using - takeovers, frames, side-by-sides, etc. The CNN crawl has acccustomed people to having two or more information flows on the screen at all times, so the audience (particularly the younger, more nimble-minded amongst us) perhaps won't be freaked and overwhelmed.

    Still, I think the sweet spot advertisers should be aiming at is not to figure out better means of jamming in intrusive ads, but better means of letting viewers choose opt-in ads. If the audience is actually interested in the product being touted, well, it's not intrusive, it's informative. Example: I'm in the market to lease a new car. Car ads are all of a sudden a helluva lot more interesting to me than they were before. Given a choice, I'd look at a few of them, rather than ads for new cellphones, since I'm married to the iPhone for at least the next two years.

    The biggest hurdle to making the opt-in approach work is that it requires that I give up some of my privacy to the ad server(s) so that they know what kind of content they should be shipping me, and the last 25 years of relentless telemarketers/spammers has made us all wary of giving any marketer any means by which to contact us, because we know where that leads.

    The ad agency that can clear that obstacle in a way that lets me choose without having to endure endless ads for "V1@gr@" and "Tex@s H0ld'em P0ker T0urn@mentz" will be Teh Winnar.

    Ancient Cartoon


    Ancient Cartoon
    Originally uploaded by Wordyeti
    This is one of the earlier examples of cartoon-like storytelling I've run across. Found it at the Getty Villa museum - absolutely wonderful stuff there, in a stunningly beautiful setting.

    Obviously, whoever had this bas-relief metal storytelling belt didn't have kids, or the medusa in the center would have a crude mustache scrawled on her face.

    3 Trillion Dollar Shopping Spree

    Many times, people are asked, "What would you do if you had a million dollars?"

    Welp. With inflation raging the way that it is (pay no attention to those cooked-to-mush Gummint numbers), a million just ain't the pot o' gold that it used to be. So to really let everyone's imaginations run a little wild, some enterprising souls on the web have constructed a site to let us all lean back, lace our hands behind our heads, and dream big dreams.

    What would YOU buy?

    Those seeking a reason behind the seemingly arbitrary 3 trillion figure chosen for this exercise are encouraged watch the short film that appears on that site, and that I have embedded below...

    Trade Publications That Use the Web Avoid the "Death Spiral"

    Short post today, and one that heavily relies on something I saw elsewhere, which I find interesting and insightful enough that I really can't add much with my own blather.

    To entice you to click over, here's a snip:

    “B-to-b companies that have been working on their transition from print to digital are in good shape today,” says DeSilva + Phillips managing partner Reed Phillips. “I don’t think it’s time to panic, unless the company has had its head in the sand for the past three to five years about its digital strategy.”

    For many tech publishers, moving online has been a necessary change.
    “To oversimplify only a little, all [of this negative news] is a
    manifestation of the increasing demand for online media—both from a
    content consumption and marketing spend standpoint,” says one b-to-b
    CEO who asked to remain anonymous. “Sometimes, probably most often,
    this comes at the expense of print. The tech sector has been, and
    probably will be, the most impacted, and most susceptible to pure
    digital competition.”
    OK, I realize that what this is driven by is the fact that the "early adopters," i.e. the nerdocracy that is getting most of its news from the web now, is also the market segment that is most devoted to snarfing up the shiny new toy of the moment, and thus there is much advertiser love for putting messages between them and their buying decision on places like TechCrunch, Techdirt, Techmeme, Engadget and Gizmodo.

    But long-term, the other trade pubs should definitely be paying attention to this. Already, before just about anybody makes a major buying decision, they go online and check the prices to make sure they aren't getting completely skinned. If the price at Joe's Local Widgets is +/- 10% of what they can get on eBay or Amazon or elsewhere, my guess is that they go ahead and pull the trigger, rather than taking the chance on eFraud, stolen credit card numbers, etc. Having a strong web presence means that you come up high in the Google results when your readers go looking for the real lowdown on how much a Fusion-Powered Turnip Twaddler really costs. Coming up high in the Google results means more traffic, and thus higher ad rates and more lovely green bits of paper to shower on Twaddler 2.0.

    I'll post a pretty picture to make up for all this text-heavy stuff in a bit.



    Inca Pink Floyd Fans


    Inca Pink Floyd Fans
    Originally uploaded by Wordyeti
    I kinda chortled when I first saw this sign ... then thought about it a bit. Amazing how U.S./western culture hits places like this and then gets transmogrified and filtered through their cultural lenses...

    Divorce, YouTube Style...

    A further signpost on how much YouTube and online video are penetrating every aspect of our lives: a woman named Tricia Walsh-Smith, married to a big Broadway producer, is apparently unhappy with the terms of her prenup. So she's litigating the case in YouTube - in a long, angry and possibly defamatory rant that has sparked angry, bitter agreement from other Women Done Wrong, as well as denunciations from people who feel that she's being tawdry and "shooting herself in the foot."

    In the video, Walsh-Smith goes off on her ex, describing his alleged sexual problems, his physiognomy, sweatiness, and taking shots at her stepchildren. Classy.

    The morning shows have discovered this, and have leaped upon it - I'm guessing that Tricia is getting booked on every talk show from Oprah on down, and if she plays her cards right, she could wind up on the Apprentice or as a judge on Project Runway. This kind of media exposure, and the uncontrolled and uncontrollable platform that sites like YouTube offer to aggrieved people willing to sacrifice their privacy in return for the opportunity to take gutshots at the people they feel have wrong them, are obviously changing the way that such mini-scandals are surfacing and playing out in our pop culture. Anyone care to take a crack at imagining how the Joey Buttafuoco/Long Island Lolita tale would play out these days on YouTube, Facebook and Smoking Gun?

    Here's the video, if you're interested. I'm wondering how long it's going to be before Tricia gets what she want$, and yanks the thing...


    New Web 2.0 Buzzphrase Alert: Sentiment Monitoring

    Let the consultants rejoice! A new buzzphrase is spreading, which means that there is now a new service that can be marketed, discussed, sold & added to the quarterly CRM budgets.

    According to Accenture, "Sentiment Monitoring" is:

    ...an easy and efficient way for enterprises to gauge customer sentiment from Internet sources. Sentiment Monitoring Services allows businesses to tap into the Internet—which consumers already use to share honest feedback on products and services—and to leverage this information throughout every level of the organization.

    The Technology
    Sentiment Monitoring Services searches preferred sites or newsgroups on the Internet for opinions. Using advanced language technologies, it interprets the sentiment of the text towards a specified product or service and then provides the user with an analysis of the results. Sentiment Monitoring Services combines a search agent and a perception engine to present users with an instant gauge of market perception of any feature, product, brand or organization. The natural language processor of the perception engine achieves an accuracy of approximately 90 percent compared to opinion ratings ranked manually.

    Sentiment Monitoring Services is built using various standard software components to ease integration into existing IT systems. An easy-to-use interface, with user-defined search topics and parameters, reads any electronic content in multiple languages. Real-time responses are summarized and the results are clearly formatted and easily repeatable.

    Interesting concept - basically, it's a service that does for you what your friends used to do when we were all back in middle school, i.e. monitoring what the other kids are saying about you when your back is turned, and then reporting back that Jason in study hall said you were a wuss, and that Rachel from homeroom said you were a total ho.  Same basic concept, now marketable on a wider scale because of the way that the web has empowered everyone to gossip anonymously about everyone (and everything) else.  Evidently the whole "Dell Hell" slides in the PowerPoints at all the various marketing conferences over the years have had the desired effect, if the desired effect was to instill a gut-level instinctual panic akin to that which was allegedly inflicted on the McMartin schoolkids (and later used to raise money in a famous webhoax) when the teachers killed a bunny in front of them.

    Marketers and CEOs now break into swimming pools of sweat at the thought of pissed-off customers online trashing their reputation, and those blog postings, chat room transcripts and Amazon/CNET reviews coming up high in the Google searches, thus making useless all the coin being squandered on paid search advertising.

    While I think it is absolutely essential to pay attention to what people are saying about you/your company/your product/your service online, I question how accurate the algorithms are that judge whether or not what the bloggers are posting is positive/negative, and to what extent.  There are just way, way too many variables in human discourse to comfortably predict that word order, word choice and sentence structure is good, bad or indifferent. And that's not even getting to the strange contractions, spellings and "1337speak."

    Meanwhile, over at Scout Labs (still in beta), they are rolling out the big guns to hustle this whole concept:

    I thought of Michael last week when I read BusinessWeek’s article “Consumer Vigilantes”.  In it, we hear from some ultra-disgruntled customers who are bashing companies everywhere they can—on existing sites (amazon.com), specially created new sites (comcastmustdie.com) and through more “direct” channels, like 76-year old Mona Shaw who smashed keyboards and phones with a hammer at the Comcast headquarters yelling, “HAVE i GOT your attention NOW?!”

    Cue: Count Floyd shivering and stuttering "Oooohh, that's scary kids!"

    The most useful information to come out of all this is the common-sense admonition to treat your customers well, actually let them talk to someone from customer support rather than wade through the goddam voicemail hells and javascript boxes (see: my recent & ongoing experiences with Netgear over their non-functional NAS system).  This is an important subject, but I can't help feeling that this product/service is perhaps a little premature.