...the makers of this YouTube hit video (it just got Fark'd and Arrington'd) are now your patron saints.
This little NSFW gem will bring a rueful (vindictive?) smile to anyone who's had to deal with dim-bulb non-techies who can't articulate what's wrong, what they want, and least of all, understand what the solutions that they are demanding will actually do.
Great moment where the vid starts getting really brilliant comes about 1/3 of the way through - Salesguy: "Now I can't get to the home page!"
Web Dude: "What the --!?? But you said the website was down? You mean you could see the home page?"
I particularly liked the little touches in this video - as Web Dude gets more and more frustrated and annoyed, he starts taking it out on the characters in Halo, shooting them repeatedly in the crotch and attaching grenades to their faces.
I've never done IT fulltime myself, but I've usually been one of the "go-to" guys in the office when IT isn't available. Thus, I've spent my share of time ostentatiously rolling my eyes and sighing. I did like, however, how both sides took their shots - the sales dweebs are demanding, ignorant and try to evade responsibility for the chaos they cause. The IT dweebs are more interested in playing Halo than actually dealing with anything, and snort dismissively in that way that makes users retreat and get defensive.